Refund Policy

1. Fourteen days, no questions

If you change your mind within 14 days of your first purchase, write to us and we will refund it in full. You do not need to give a reason, and it does not matter how much of the program you have used.

2. The 28-day guarantee

If you complete the full 28-day program and are not satisfied with your result, we will refund your first term in full. To qualify, ask us within 14 days of finishing and confirm that you completed at least 24 of the 28 daily sessions — we can see this in your account, so there is nothing for you to send.

3. Renewals

We email you before every renewal charge. If a renewal catches you by surprise, write to us within 14 days of the charge and we will refund it and cancel the subscription.

4. How to ask

Email hello@sereva.care from the address you used to buy, and tell us which charge. We reply within two business days. Approved refunds are issued by Paddle to the original payment method and usually appear within 5–10 business days.

5. What this does not cover

• Requests made outside the windows above.
• Accounts we closed for a serious breach of the terms.
• Repeated refund requests from the same person for the same product.

6. Cancelling without a refund

You can cancel at any time using the link in your purchase receipt. Cancelling stops future charges and keeps your access until the end of the term you already paid for.

7. Your statutory rights

Nothing here removes rights you have under the law where you live, including any statutory right of withdrawal. Payments are handled by Paddle.com Market Ltd as merchant of record, and Paddle’s buyer terms also apply.